Legal rights:
The client is the legal owner or authorised representative of the legal owner of the property and of all data and components contained therein and sent/left to PC Point, which is not permitted to access this data without the explicit permission of the Client.
Authorization:
The client authorises PC Point to conduct an evaluation of the device sent/left in order to determine the nature of the damage or problem and provide an estimate of repair, cost and timing. The evaluation is free and no work beyond this evaluation will be charged without explicit client approval. The client authorises PC Point, its employees, and agents, to receive and transport this media/equipment/data/device to, from and between their facilities or labs. In order to deliver a more precise estimate, PC Point engineers might open the device sent/left and test its components separately.
Limited liability:
PC Point shall not be liable for any claims regarding the physical functioning of equipment/media/device or the condition or existence of data on storage media supplied before, during or after service. In no event will PC Point be liable for any damage to the laptop/desktop, loss of data, loss of revenue or profits, or any special, incidental, contingent, or consequential damage, however caused, before, during or after service even if PC Point has been advised of the possibility of damage or loss to persons or property. PC Point liability of any kind with respect to the services, including any negligence on its part, shall be limited to the contract price for the services. The client and PC Point agree that the sole and exclusive remedy for unsatisfactory work or data shall be, at PC Point’s discretion, additional attempts by PC Point to recover satisfactory data or refund of the amount paid by the client. The parties acknowledge that the price of PC Point services would be much greater if PC Point undertook more extensive liability. The client is aware of the inherent risks of injury and property damage involved in laptop/desktop repair, including without limitation, risks due to destruction or damage to the machine, media, or data and inability to repair the machine or recover data, including those that may result from the negligence of PC Point, and assumes any and all known risks of injury and property damage that may result. Furthermore, should PC Point, its employees or agents offer any advice or recommendations to a Client as to the use of computer equipment, storage, use of software applications confirmed by whatever means, this is used entirely at the Client’s own risk and accordingly PC Point shall not be held liable for any such losses associated with such advice or recommendations.
Warranty:
PC Point provides 90 days’ warranty on labour-only repairs carried out on computer equipment requested by the Client. PC Point makes no warranty for data or computer files either expressed or implied. PC Point disclaims any data warranty of any kind. If the same problem recurs within 90 days of the original repair, PC Point will undertake the repair again without charge. However, charges will be incurred should additional parts be required. This warranty excludes faults caused by viruses or software issues.
All computer parts supplied by PC Point that are new, come with a 1-year manufacturer’s warranty from the date of the repair. In some instances, we may offer second-hand or used parts at a reduced cost. The Client will be asked if they are willing to accept second-hand or used parts prior to fitting. No warranty will be provided with second-hand or used parts. Any warranty offered will become invalid if the manufacturer’s marked label is removed from the parts installed or tampered with in any way during a repair. Parts are only covered under warranty that fail due to manufacturing defects for the said parts and confirmed by the component manufacturer. Should the part fail because of mishandling of the computer equipment or inadequate subsequent servicing or failure from “fair wear and tear”, the warranty becomes invalid. Damage to a computer system or its components supplied by PC Point under a repair contract caused by a power surge or spikes, including but not limited to mains power and telecoms connections or other unspecified sources e.g. voltage fluctuation, amperage fluctuation, water ingress are not covered under the warranty.
Furthermore, the warranty does not cover any loss or damage due to negligence, mishandling, accidents, theft, water flooding, war outbreak, electrical storms, fire outbreak, earthquakes, or any other natural act.
Unclaimed items:
Any property sent/left with PC Point unclaimed for 30 days, will be disposed of to recover the costs of carrying out the service or repair. At which time, PC Point shall have no liability to the client or any third party.
Storage Charge:
PC Point reserves the right to charge storage fees for products retained by us because of uncollected items within 30 days from the quote notification.
No Fix-No Fee policy:
Our no fix no fee policy means that if the engineer does not possess the necessary technical knowledge or ability to resolve the problem or effect the repair, or the repair is beyond economical repair, then no charge is made to the customer. If the engineer is able to resolve the problem or effect the repair, but is only prevented from doing so because the customer does not possess the required software, Product Key, or money, then the customer is charged for the engineer’s time spent up to that point, a minimum of £20.00. The policy does not apply to work related to data recovery, computer virus or spyware problems.
Missing, damaged or incorrect orders:
We do everything we can to ensure your order arrives at your door complete and in pristine condition. If you do not receive all of your products at once, you can check that they have been dispatched using our tracking facility detailed in the confirmation email. If it is not on its way, you can contact us via email or telephone 03330 233 233. In the unlikely event that the product is faulty, please contact us on 03330 233 233.
Service, call out or repair cancellation:
Cancellation of an agreed home or business call out may be made at any time up to 1 hour prior to the agreed appointment time. Cancellations made in sufficient time will be entitled to a full refund of any funds paid in advance. If a cancellation is made or an appointment is changed within 1 hour prior to the agreed time, the Client will be subject to a charge equivalent to 1 hour of our standard hourly rate (£50.00).
Service or repair cancellations can be communicated by email ([email protected] or phone call to 03330 233 233. Once a repair/order is confirmed with the customer, it cannot be undone. If a customer decides to cancel a confirmed repair or order, they will be charged for the works/expenses sustained by PC Point until that moment.
Personal information and customer data:
PC Point will make every possible effort to preserve the Client’s data and files; however, it should be noted that there are no guarantees whatsoever that the Client’s data and files will remain intact after the repairs. It is therefore the Client’s sole responsibility to ensure that all the data and information stored on the computer equipment requiring repairs is appropriately backed up to other storage devices prior to handing over for repairs. Charges will be incurred if PC Point has to perform a lengthy backup procedure to protect the Client’s own data in order to complete the repairs.
PC Point agrees not to disclose any and all information or data files supplied with, stored on, or recovered from Clients’ equipment except to employees or agents of PC Point subject to confidentiality agreements or as required by law.